Returns & reprints.
Custom items are made just for you, so we cannot take them back for a change of mind. If we got something wrong, we fix it.
Faulty or misprinted? We reprint it.
We reprint the item free of charge, or refund it if a reprint is not possible, when:
- the print or embroidery differs from the proof you approved (wrong position, text, colour or size);
- the item is damaged or defective, or arrives damaged;
- you received the wrong product, colour, size or quantity.
How to claim
- Contact us within 7 days of delivery on WhatsApp or .
- Send your order details and photos of the problem.
- Keep the items unworn and unwashed until we reply. We may ask you to return them, at our cost.
We aim to answer within 2 working days and send the reprint as soon as it is made.
What we cannot accept
- Change of mind, or wrong sizes or spelling you chose and approved.
- Low-resolution artwork you asked us to use after we warned you about it.
- Small colour differences between screen and fabric, or simplification of fine detail in embroidery.
- Wear, washing damage or alterations after delivery.
Blank items
Undecorated stock items can be returned within 14 days in their original condition and packaging. Personalised items cannot be returned. Refunds go to the original payment method within 10 business days.
Last updated October 2026.